FAQ

Payment & Security
Q: Will I be charged extra for VAT or customs fees?
A: No. Our pricing model is transparent. The listed price is final and includes all applicable taxes and import duties. You pay exactly what is shown, with no hidden fees added during checkout or at your doorstep.

Q: Which payment options do you offer?
A: We offer secure and convenient payment through Credit Cards (Visa), Western Union, and Bank Transfer to accommodate our global community of fans.

Q: How secure is your checkout process?
A: Security is woven into everything we do. Our site utilizes advanced SSL encryption and is fully PCI-DSS compliant, meaning your payment information is handled with the highest standards of data protection.

Q: My card payment failed/ I see a charge but no order confirmation. What now?
A: Please verify your card information and check with your bank regarding international transaction permissions. If unsuccessful, an alternate payment method is recommended. A charge without an order confirmation is typically a temporary authorization that your bank will reverse within 3-10 business days. If a charge persists, please contact us with your details so we can investigate promptly.

Q: Do you accept phone orders?
A: For the security of your personal and financial information, all transactions must be completed securely through our encrypted online checkout system. We do not process payments over the phone.

Ordering & Shipping
Q: Is every jersey on your site currently available?
A: We strive to maintain a curated stock of available jerseys. High-demand items, especially for marquee teams, can sell out rapidly. The most accurate availability is reflected on each individual product page.

Q: Can I modify or cancel my order after purchase?
A: We can attempt to modify an order only if it has not yet moved to our packing stage. Cancellations are accepted within 1 hour of order placement, provided we have not begun processing it for shipment. Please contact our support team as soon as possible with your order number.

Q: Do you offer international shipping? What are the delivery timelines?
A: Yes, we ship worldwide. To optimize delivery speed,  For other global destinations, please allow 7-21 business days.

Q: How will I know where my order is?
A: Upon dispatch, you will receive a shipping confirmation email with your unique tracking number. You can use this to follow your package’s progress on the carrier’s website.

Returns & Support
Q: What if I need to return a jersey?
A: We offer a 14-day return window from the delivery date for items in new, unworn condition with all original tags attached. Customized items are exempt from standard returns unless there is a defect.

Q: How quickly are refunds processed?
A: After we receive your return, our team will process it within 3-5 business days. The refund will then be issued to your original payment method; the time for it to post depends on your financial institution.

Q: Are there any fees for returns?
A: Customers are responsible for the return shipping cost, except in cases where the item is faulty or we sent an incorrect product. We do not apply any hidden handling fees for processing returns or refunds.